---
title: Why haven't I received my e-book download?
description: Have you filled out our form and haven't been able to downlod the e-book? Let's fix that!
---

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# Why haven't I received my e-book download?

## Have you filled out our form and haven't been able to downlod the e-book? Let's fix that!

Hey thanks again for filling out the form and downloading the e-book.

(we understand you haven't gotten it but thanks!) 

Ok, So for whatever reason you haven't been able to download the e-book, After every form completion before a download we automatically issue an e-mail to the e-mail address you provided. Thos e-mail will contain a download link just incase you couldn't download it from your browser. Try checking your e-mail inbox for "(the book title) file download" Or even try searching for 'Brand Base'.

If this hasn't worked or you may have mistakenly input an incorrect e-mail address get in touch with us! We are available by live chat just click the chat bubble in the bottom left.

Or you can visit our contact us page [Here.](https://www.brandbase.site/brand-base-contact-us)